Whether you have changed your mind or the goods you have received are faulty, and wish you to return the goods, please contact our customer service team on 01475 723737 or email us at info@build-depot.co.uk and we can discuss this with you.
Our friendly team will be able to give you advice on the best way to return goods to us.
Our returns Policy sits alongside and is subject to our full terms and conditions.
When you return items to us, please include all parts, components and extras and drain any fuel and oil. If your item is powered by lithium batteries, please return your purchase to branch.
Under 28 days: If your item is faulty, we’ll collect it from you free of charge and offer you an exchange or a refund.
Over 28 days: Check if the manufacturer of your item has a helpline, a repair or warranty service, or a collect and repair service. If there’s no warranty or repair service, email us at info@build-depot.co.uk or drop into your nearest branch and speak to a member of the team about what to do next
We don’t accept returns on any bagged products, e.g. plaster or cement and bespoke items such as mixed paint are excluded. For a full list of exclusions see the Terms & Conditions of Trade.
There are some items that are excluded from the 28-day unwanted items return: made-to-measure goods (items cut or mixed to your requirements), used macerators, toilets, water pumps, and boilers where the box/product has been opened.
Return items 1m in length or 2kg in weight cannot be returned via post office – please contact us at info@build-depot.co.uk for advice on posting these items.
Please be aware that the cost of returning any large pallet deliveries will be considerably higher than the delivery charge. If you have any question or queries about a product, please contact Customer Service prior to placing an order.
The returns policy is specific to goods purchased from the www.build-depot.co.uk website.
For products purchased through one of our branches please refer to the branch from which you made the purchase for returns information.
Cancellation: You may cancel an order (subject to the above paragraph) and receive a full refund, to do so please email info@build-depot.co.uk and reference your order number. You are able to cancel up until the order is dispatched for delivery. Once the Goods are out for delivery, you will need to take delivery of the Goods before you can cancel/return any Goods.
Returns after Delivery: You may cancel your order and return any of the Goods purchased to us by giving us notice of cancellation within 28 days of the date of delivery. You will lose your right to cancel after the expiry of the 28 day period (this does not affect your rights if there is any problem with the Goods).
Special orders or non stocked items may be subject to a cancellation fee or supplier restocking charge which will be deducted from your refund.
