If you have any questions, please use the area below to find the answer.
If the answer is not here, please email us. We aim to reply to all questions within 2 working days.
At the checkout page, you can see the delivery times available and book the date and time slot that suits you the best.
Once your order has been loaded to one of our trucks you will receive an ETA text message to the mobile number taken at point of order.
Once your order has been delivered you will receive a text message to the mobile number taken at point of order advising that your order has been delivered.
Yes. Once you place your order select the Collect option.
As long as our branches are open on bank holidays, we also make deliveries.
Please make sure you inspect the goods on delivery. If any goods are damaged (or not delivered), you must phone or write to tell us within 24 hours of delivery. Please also allow time to inspect the damaged goods.
An account gives you 24/7 access to your invoices, statements, and payment terms. All account holders benefit of free delivery and trade discount prices.
With a credit account you pay monthly for a 30-day credit with a flexible limit. You can benefit from online and branch account management, as well as free deliveries for your orders.
A cash account is on a pay-as-you-go model that includes trade discount prices, invoice management, and dedicated branch assistance.
Please email us with details of what you need and we will respond to you.
If you require the products at short notice please contact your local branch directly.
The website showcases the majority of our key products; however, we have even more to offer you in branch!
Contact your nearest branch for a quote.
Yes, as long as the goods are in a resalable condition as outlined in our returns policy.
To arrange a return, please call or email your local branch. These details can be found on the email order confirmation or by visiting our branch locator.
All information held by us about you or your company is for internal use only and remains strictly confidential. From time to time we may use it to contact you regarding goods or services that might be of interest to you.
If you would rather not be contacted with offers, please either write to Build Depot, 150 Lynedoch Street, Greenock, Inverclyde PA15 4AJ or use our online contact form to have your information removed from our database.
If you'd like to update your details, simply speak to a member of our team in your local branch, write to Build Depot, 150 Lynedoch Street, Greenock, Inverclyde PA15 4AJ or use our online contact form.
If you'd like to close your account please write to, Accounts Dept, Build Depot, 150 Lynedoch Street, Greenock, Inverclyde PA15 4AJ.
We are constantly striving to improve our business and always welcome customer feedback. Please contact our branch concerned and speak to a member of the team. If you are unable to visit or contact your local branch, alternatively you can email us at info@build-depot.co.uk or write to Customer Relations, Build Depot, 150 Lynedoch Street, Greenock, Inverclyde PA15 4AJ.
If you cannot find the answer to your question here, contact us or contact your nearest branch.
